I work in tech support for a Large Company. Last night I was talking to a customer who had things hooked up wrong. I walked him through correcting the hookup and he said, “I guess I’m retarded.” I wanted to crawl through the phone and slap him silly. If coworkers say things like that I can call them on it, but what do you say to a customer? Or what do you say to a customer who comes out with some other kind of nasty bigoted shit? “Tell your managers that I’m an American in America and I don’t expect to have to press 1 for English.” “Okay, you can set up a trouble call for me, but don’t send me one of those Hmong.” I’ve even had a customer ask me if I was white. It’s hard not to reach the conclusion that, as a species, we suck.